Shipping policy

Shipping origin: Orders ship from China.

Shipping Policy

Thank you for shopping with Travellepet. We work to process and deliver your order as smoothly and efficiently as possible.

Order Processing

Orders are typically processed within 3–5 business days after payment is confirmed.

Orders placed on weekends or holidays will usually begin processing on the next business day.

Please note that processing time is separate from shipping time.

Shipping Time

Estimated delivery times vary depending on your destination, shipping method, local carrier, and other factors.

Estimated transit time after dispatch: 7–15 days. This does not include the 3–5 business days needed to process your order.

These delivery times are estimates and are not guaranteed.

Shipping Costs

Standard shipping is free for orders of US$70.00 or more. For orders below US$70.00, standard shipping costs US$15.99.

We offer international shipping to the destinations available at checkout. If you select an optional carrier-calculated shipping service, its price will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking information to update after your package has been shipped.

Multiple Packages

In some cases, items in the same order may be shipped separately.

If your order is divided into multiple packages, you may receive more than one tracking number, and the packages may arrive at different times.

Incorrect Shipping Address

Please check your shipping information carefully before placing your order.

If you notice an incorrect address, contact us as soon as possible at:

Email: jiew5029@gmail.com

We will do our best to update the address before the order is processed. However, once an order has been shipped, we may not be able to change the delivery address.

Travellepet is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

Carrier delays
Severe weather
Customs processing
Public holidays
High shipping volumes
Transportation disruptions

We appreciate your patience if a delay occurs.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Where applicable, these charges are determined by local authorities and may be the responsibility of the customer.

Lost or Missing Packages

If your tracking information shows your package as delivered but you cannot locate it, please first check:

Your mailbox or delivery area
Around your home or building
With household members
With neighbors or building management
With the local delivery carrier

If you still cannot locate your package, please contact us and provide your order number and tracking information.

If you have any questions about shipping or your order, please contact:jiew5029@gmail.com

We typically respond within 1–2 business days.

Customer service phone: +86 17838761555. Email: jiew5029@gmail.com.